Delivery & Returns

 Shipping (International)

We are happy to announce that we ship worldwide. We are based in Kuwait, and all international orders are shipped via Aramex Priority Parcel Express service. Please allow up to 3 working days after dispatch for your shipment to arrive. For orders that contain made-to-order and bespoke items, please take into consideration the estimated production time that’s given to you at the time of order until your order is ready for dispatch. For stocked items, ready-made items, and perfumes, shipments should be ready for dispatch within 1 to 3 working days after receiving the order.

We will email you a link that allows you track your shipment once it has been shipped.

We ship orders once all items are produced and ready for dispatch. However, if your order consists of a combination of in-stock available items and made-to-order items, and you wish to receive the available items separately, please contact us so we make the necessary shipping arrangements to satisfy your needs.

We charge (KWD) 10 per clothing item, and (KWD 5 per perfume item. However a cap is placed on shipping fees that exceed (KWD) 30, which means your shipping fees will never exceed (KWD) 30 per order.

 

Delivery (Kuwait)

Delivery is available for all orders from Kuwait, including all governorates. For orders that only contain ready-made clothing items, and/or perfumes, please allow 1 to 3  working days till delivery. For orders that contain made—to-order and bespoke items, please allow the estimated production time given to you at the time of order plus 1 to 3 working days till delivery.

We deliver orders once all items are produced and ready for delivery. However, if your order consists of a combination of in-stock available items and made-to-order items, and you wish to receive the available items separately, please contact us so we make the necessary arrangements to satisfy your needs. 

We charge (KWD) 3 per delivery trip.

 

Returns

All sales are final and cannot be returned or exchanged. The client is fully responsible for all product specifications selected at the time of order such as size, length, color, material, design, quantity, etc. In the rare case that an ordered item is damaged or contains errors from our end such as not adhering to one or more of the requested specifications by the client (i.e. size, length, color, material, design, quantity, etc), we take full responsibility to collect the item, correct the errors, and return it back to the client free of charge. In case the damages or errors from our end cannot be corrected, we take full responsibility to replace the faulty item with a new one free of charge. However the client must inform us within 3 days of receiving the order. After 3 days, we will not be held responsible for any faulty orders.

The product(s) must be received unused, unworn and in the original packaging.

If a client wishes to cancel or modify an order, we must be informed within 24 hours of the order time. After 24 hours, cancellation or order modification will not be accepted.

Two do so, the client must contact us via email or WhatsApp, and provide us with the following information.

1. Full name
2. Phone number
3. Email address
4. Physical address
5. Order number
6. Explain case: faulty order, return order, or modify order.

We will not be able to process the request if one or more of the requested information is missing.

 

Alterations

We do not offer alteration services after the product has been ordered and delivered to the client with the exception of the following cases:

In case of a faulty product or an error where an item does not follow one or more of the requested specifications by the client upon placing the order such as size, length, color, material, and design, kindly contact us via email or WhatsApp explaining the case, and we will make the necessary arrangements to pick up your item, make the necessary alterations, and return it back to you free of charge. This applies to local and international orders.

Alterations on error free made-to-order and bespoke products may or may not be possible depending on the case. 

Should you need alterations on a specific product that requires special alteration skills, you may may contact us via email or WhatsApp explaining the details of your order and alteration requests. If we approve the requested alterations, we will reply to you as soon as possible with the alteration, and shipping fees, as well as the estimated date of alteration completion and shipping. We will make the necessary arrangements to pick up the item from your end even if you are located overseas.

Unfortunately alterations are not possible for ready-made and sale clothing items.

 

By Order vs Ready Made vs Bespoke

 

By Order

Made-to-order items are part of our product list, and are usually not stocked items, which means upon the order, they will have to be produced individually and an estimated production time will be mentioned on the product page. In case we anticipate delays in production time, we will contact the client immediately to share the  new estimated production time. Made-to-order items usually give the client  a limited list options to chose from such as; size, length, fabric, color, embroidery pattern and color, etc.

  

Ready made

Ready-made items are stocked products that may come in one or multiple sizes and are  usualy available in quantities. They do not need production time as they are already made, and can be expected to be shipped/delivered within 1 to 3 working days after placing the order.

 Should you need to modify your order after placing it, kindly contact us within 3 hours after placing the order or else it would not be possible.

Modifications and cancellations to your order are only possible within 3 hours after placing the order.

 

Bespoke

 A bespoke item involves specially requested changes on any item from our product list such as cut, fabric, color, embroidery pattern and color, trims, buttons, belts, etc. Additionally it could also be a completely unique and unprecedented design that is not inspired from our product list.

Bespoke services require special research and development in design, execution, and material sourcing, and therefore have a relatively higher price point than made-to-order items.

To place a bespoke order, the client must contact us via email or WhatsApp or book an appointment to visit us in our headquarters. Upon approving the requested bespoke item, we will inform the client about the cost and estimated production time of the order.

We reserve the right to disapprove of any bespoke services requests at any given time. All bespoke products designs fall under our intellectual property and we reserve all rights to use and reproduce the designs if we wish to do so at any given time.

 

Bespoke Pricing

In case of minor changes on any item from our product list such as cut, fabric, color, embroidery pattern and color, trims, buttons, belts, etc, we charge 20% extra of the original item price.

In case of major changes to a given product or requesting a completely new product design that is not derived from our product list, an estimated price will be communicated to the client. 

We only accept 100% full payment upfront for all bespoke services. We do not accept partial down payments.